Monthly Archives: October 2010

Attitude, It’s YOUR Choice.

Posted on October 20, 2010 by donkincaid

Earlier this week, we ate at Hyman’s Seafood in Charlston, SC. It’s the first time I’ve seen a company’s attitude statement on giveaway fridge magnets. It’s Chuck Swindol’s point that “Life is 10% what happens to me and 90% how … Continue reading →

Posted in Motivation, Retail | Tagged , , , , , | Leave a comment

Do You Fluff The Rocks?

Posted on October 17, 2010 by donkincaid

Henderson Beach State Park in Destin, FL makes a great first impression. Camp sites in great condition, spotless bathhouses  AND they had silk flowers on the counter. All the staff were helpful and friendly. I even watched them rake the … Continue reading →

Posted in Customer Satisfaction | Tagged , , , , , , | 1 Comment

(The) Experience Counts!

Posted on October 12, 2010 by donkincaid

New research shows that people are happier spending money on experiences instead of on stuff. We remember our experiences – big or small – more fondly than  material items. No wonder Starbucks is successful. It’s positioned as a social pleasure … Continue reading →

Posted in Customer Satisfaction, Marketing | Tagged , , , , | 1 Comment

Welcome to ‘A Desk is a Dangerous Place’

Posted on October 6, 2010 by donkincaid

“A desk is a dangerous place from which to view the world.” — John le Carré This quote is my reminder that staying behind a desk continuously doesn’t give a complete picture of a business. Reports may show a location … Continue reading →

Posted in Observations | Tagged , , , , | 5 Comments