Monthly Archives: January 2011

Why Build the Smart into the TV? Beats Me.

Posted on January 3, 2011 by donkincaid

The Consumer Electronics Show opens this week and everybody will be falling over themselves showing their version of smart TV. As a consumer, why would I want to buy a major consumer item with built-in obsolescence? I don’t. Build it … Continue reading →

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Retail Merchandising Oops! Now What?

Posted on January 3, 2011 by donkincaid

I walked up to a FedEx Office location late this afternoon and this is what I saw: Good promotional poster, but wait, it expired 12/31/2010 and today is 1/2/11. Seeing expired promo material in a store is a real pet … Continue reading →

Posted in Customer Satisfaction, Retail | Tagged , , , , | Leave a comment