Three times recently I’ve visited the Subway Restaurant at 10462 Maysville Road in Fort Wayne, IN. Now I make it a point to stop when I’m in in the area.
Why? Because on my second visit, the store manager said with a smile,
“Welcome back! You’re the person that sky dived.”
That made my day. Honestly, I didn’t remember the conversation. But she did. And I returned.
I bet she’s a future franchisee owner.
If you’re near Maysville Road in Fort Wayne, IN – stop by.
How does your team engage customers?
– Don Kincaid
Video Transcript
> Don Kincaid: Subway, I just wanted to tell you what a great store you have here.
Great product, clean store, but most importantly, a staff that cares, engages, and makes me smile.
I just wanted to take a second, and say thank you.
Disclosure: I have received a Subway Klout perk in the past. I paid for my food every time I’ve visited this store.
A Desk is a Dangerous Place 