Author Archives: donkincaid

About donkincaid

Marketing | Customer Satisfaction Getting, Growing and Keeping Customers - Profitably www.linkedin.com/in/donkincaid

Are There Any New Musical Notes?

Web 2.0, Twitter, Facebook, LinkedIn, foursquare, blogs, and many more options. Q: How many new “musical notes” are there in this new digital collaborative world? A: None. Notes are the tried and true ways of how to: Talk with your friends about … Continue reading

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The Stadium is Now the Studio and May Soon Be Empty

Professional sports attendance is under pressure. A couple of stats to ponder: 41% of the NFL teams had home attendance under 95% this past season. That compares to 28% of the teams in 2009.  The NBA is even worse: 60% of … Continue reading

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Concrete, Facebook, Lemonade

I clicked on an ad displayed on my Facebook page. Now I bet you’re thinking … one of those smarmy ones and things started going downhill fast. Nope. It was a local contractor Nick Dancer Concrete promoting stained concrete countertops. … Continue reading

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Why Build the Smart into the TV? Beats Me.

The Consumer Electronics Show opens this week and everybody will be falling over themselves showing their version of smart TV. As a consumer, why would I want to buy a major consumer item with built-in obsolescence? I don’t. Build it … Continue reading

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Retail Merchandising Oops! Now What?

I walked up to a FedEx Office location late this afternoon and this is what I saw: Good promotional poster, but wait, it expired 12/31/2010 and today is 1/2/11. Seeing expired promo material in a store is a real pet … Continue reading

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Mall Christmas Shopping – Stepping Away From The Desk

In recent years, I’ve done a majority of my Christmas shopping online. This year was different. I went to the mall two days before Christmas. Was I out of my mind? With my experience in customer satisfaction and the challenges … Continue reading

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The Megamind of Miami. Nope, Not Lebron

One of the best performing mutual fund managers for the past ten years is Bruce Berkowitz. His $17 billion Fairholme Fund has an annualized return of 11.6% over 10 years in which the S&P 500 has risen just 0.7% a year … Continue reading

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Here Comes the Chrome – Google’s New OS Laptop Piloted

Since last Friday, I’ve used Google’s new Chrome OS CR-48 notebook virtually full time as a part of the approx. 60,000 unit beta test. If you use Chrome as your browser, you know Chrome OS. Except, unlike using it on Windows, it … Continue reading

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Chinese Bananas & Business Curiosity

This profile of Wal-Mart CEO Mike Duke highlights a great example of being curious when you move away from the desk. Duke’s mastery of understanding his data AND being curious are keys to his success. Lee Scott, his predecessor gave … Continue reading

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UPDATE: “Shop Chicago” says Fort Wayne Parks & Rec.

UPDATE  1/17/2011: It’s been two months since I first saw the “Shop Chicago” sign from our local Parks and Rec Department.  Last Wednesday 1/12/2011, it was still in rotation. Why? I assume the holiday trips are over.  No matter, it’s … Continue reading

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