Category Archives: Customer Satisfaction

Retail Merchandising Oops! Now What?

I walked up to a FedEx Office location late this afternoon and this is what I saw: Good promotional poster, but wait, it expired 12/31/2010 and today is 1/2/11. Seeing expired promo material in a store is a real pet … Continue reading

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Mall Christmas Shopping – Stepping Away From The Desk

In recent years, I’ve done a majority of my Christmas shopping online. This year was different. I went to the mall two days before Christmas. Was I out of my mind? With my experience in customer satisfaction and the challenges … Continue reading

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Do You Fluff The Rocks?

Henderson Beach State Park in Destin, FL makes a great first impression. Camp sites in great condition, spotless bathhouses  AND they had silk flowers on the counter. All the staff were helpful and friendly. I even watched them rake the … Continue reading

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(The) Experience Counts!

New research shows that people are happier spending money on experiences instead of on stuff. We remember our experiences – big or small – more fondly than  material items. No wonder Starbucks is successful. It’s positioned as a social pleasure … Continue reading

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