Category Archives: Marketing

Squeezing 2 Days Into 1 Hour – The Best of Blog Indiana 2011 @ Social Media Breakfast Fort Wayne

This month’s Social Media Breakfast Fort Wayne centered on diving into the best of Blog Indiana 2011. Amber Recker, Lisa Wylie, Samantha Sawyer  and I were led by Kevin Mullett  to discover the key takeaways. Part One – The first of … Continue reading

Posted in Fort Wayne, Marketing, Social Media, Technology | Tagged , , , , | Leave a comment

Another Reason A Desk IS a Dangerous Place

In my first post, I was reminded that we should step away from the desk. My advice: Visit stores, walk down the hall, pick up the phone – and listen to your associates AND customers. The reason – It’s too easy to … Continue reading

Posted in Customer Satisfaction, Fort Wayne, Marketing, Motivation, Retail, Social Media | Tagged , , , , , , , , | 3 Comments

Twitter. The Good, The Bad, and Character

Twitter –  The  worldwide, instantaneous megaphone AND listening device. It’s Brought millions to the streets. Given businesses – small and large – a voice to engage and grow their customer base. Provided comfort in times of disaster by reuniting families. But then, there are times … Continue reading

Posted in Customer Satisfaction, Marketing, Social Media | Tagged , , , , , , , , , | 5 Comments

Are There Any New Musical Notes?

Web 2.0, Twitter, Facebook, LinkedIn, foursquare, blogs, and many more options. Q: How many new “musical notes” are there in this new digital collaborative world? A: None. Notes are the tried and true ways of how to: Talk with your friends about … Continue reading

Posted in Fort Wayne, Marketing, Social Media, Technology | Tagged , , , , | 2 Comments

The Stadium is Now the Studio and May Soon Be Empty

Professional sports attendance is under pressure. A couple of stats to ponder: 41% of the NFL teams had home attendance under 95% this past season. That compares to 28% of the teams in 2009.  The NBA is even worse: 60% of … Continue reading

Posted in Customer Satisfaction, Fort Wayne, Marketing, Technology | Tagged , , , , , , , , , , , , , , | 1 Comment

Concrete, Facebook, Lemonade

I clicked on an ad displayed on my Facebook page. Now I bet you’re thinking … one of those smarmy ones and things started going downhill fast. Nope. It was a local contractor Nick Dancer Concrete promoting stained concrete countertops. … Continue reading

Posted in Customer Satisfaction, Fort Wayne, Marketing | Tagged , , , , , , | Leave a comment

Why Build the Smart into the TV? Beats Me.

The Consumer Electronics Show opens this week and everybody will be falling over themselves showing their version of smart TV. As a consumer, why would I want to buy a major consumer item with built-in obsolescence? I don’t. Build it … Continue reading

Posted in Marketing, Technology | Tagged , , , | Leave a comment

Chinese Bananas & Business Curiosity

This profile of Wal-Mart CEO Mike Duke highlights a great example of being curious when you move away from the desk. Duke’s mastery of understanding his data AND being curious are keys to his success. Lee Scott, his predecessor gave … Continue reading

Posted in Marketing, Profiles, Retail | Tagged , , , , , , | Leave a comment

UPDATE: “Shop Chicago” says Fort Wayne Parks & Rec.

UPDATE  1/17/2011: It’s been two months since I first saw the “Shop Chicago” sign from our local Parks and Rec Department.  Last Wednesday 1/12/2011, it was still in rotation. Why? I assume the holiday trips are over.  No matter, it’s … Continue reading

Posted in Fort Wayne, Marketing | Tagged , , | 6 Comments

(The) Experience Counts!

New research shows that people are happier spending money on experiences instead of on stuff. We remember our experiences – big or small – more fondly than  material items. No wonder Starbucks is successful. It’s positioned as a social pleasure … Continue reading

Posted in Customer Satisfaction, Marketing | Tagged , , , , | 1 Comment