Category Archives: Retail

Mall Christmas Shopping – Stepping Away From The Desk

In recent years, I’ve done a majority of my Christmas shopping online. This year was different. I went to the mall two days before Christmas. Was I out of my mind? With my experience in customer satisfaction and the challenges … Continue reading

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Chinese Bananas & Business Curiosity

This profile of Wal-Mart CEO Mike Duke highlights a great example of being curious when you move away from the desk. Duke’s mastery of understanding his data AND being curious are keys to his success. Lee Scott, his predecessor gave … Continue reading

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Attitude, It’s YOUR Choice.

Earlier this week, we ate at Hyman’s Seafood in Charlston, SC. It’s the first time I’ve seen a company’s attitude statement on giveaway fridge magnets. It’s Chuck Swindol’s point that “Life is 10% what happens to me and 90% how … Continue reading

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