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Tweets by donkincaid
Tag Archives: Customer Service
Subway and Sky Diving = Repeat Business
Click for video transcript Three times recently I’ve visited the Subway Restaurant at 10462 Maysville Road in Fort Wayne, IN. Now I make it a point to stop when I’m in in the area. Why? Because on my second visit, … Continue reading
Another Reason A Desk IS a Dangerous Place
In my first post, I was reminded that we should step away from the desk. My advice: Visit stores, walk down the hall, pick up the phone – and listen to your associates AND customers. The reason – It’s too easy to … Continue reading
Posted in Customer Satisfaction, Fort Wayne, Marketing, Motivation, Retail, Social Media
Tagged Attitude, Business Curiosity, Creativity, Customer Service, Happiness, Peter Shankman, retail, sales, skydiving
3 Comments
Concrete, Facebook, Lemonade
I clicked on an ad displayed on my Facebook page. Now I bet you’re thinking … one of those smarmy ones and things started going downhill fast. Nope. It was a local contractor Nick Dancer Concrete promoting stained concrete countertops. … Continue reading
Posted in Customer Satisfaction, Fort Wayne, Marketing
Tagged Concrete, Customer Relationships, Customer Service, facebook, linkedin, Nick Dancer, Social Media
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Mall Christmas Shopping – Stepping Away From The Desk
In recent years, I’ve done a majority of my Christmas shopping online. This year was different. I went to the mall two days before Christmas. Was I out of my mind? With my experience in customer satisfaction and the challenges … Continue reading
Posted in Customer Satisfaction, Retail
Tagged Customer Relationships, Customer Service, linkedin, Lush, Macy's, Perfumania, retail, training
4 Comments
A Desk is a Dangerous Place 