Tag Archives: Happiness

Another Reason A Desk IS a Dangerous Place

In my first post, I was reminded that we should step away from the desk. My advice: Visit stores, walk down the hall, pick up the phone – and listen to your associates AND customers. The reason – It’s too easy to … Continue reading

Posted in Customer Satisfaction, Fort Wayne, Marketing, Motivation, Retail, Social Media | Tagged , , , , , , , , | 3 Comments

(The) Experience Counts!

New research shows that people are happier spending money on experiences instead of on stuff. We remember our experiences – big or small – more fondly than  material items. No wonder Starbucks is successful. It’s positioned as a social pleasure … Continue reading


Posted in Customer Satisfaction, Marketing | Tagged , , , , | 1 Comment